Privacy Policy

Quartzfield ("we", "us", "our") operates as a professional coaching and leadership development consultancy based in Kuala Lumpur, Malaysia. We are committed to handling your personal data with care and in accordance with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all personal data collected through our website at https://quartzfield.blog, enquiry forms, and communications relating to our services. By using our website or engaging our services, you acknowledge that you have read and understood this policy.

For questions about this policy, contact us at [email protected].

We collect only the information needed to respond to your enquiries, deliver our services, and improve our website. The categories of personal data we may collect include:

Contact and Enquiry Data

• Full name
• Email address
• Phone number (where provided)
• Your message or enquiry content

Website Usage Data

• Browser type and version
• Pages visited and time spent
• Referral source (how you reached our site)
• IP address (anonymised where possible)

How We Collect It

Data is collected when you submit our website contact form, correspond with us by email or phone, or interact with analytics tools embedded in our site. We do not purchase or acquire personal data from third-party data brokers.

Legal Basis for Processing

We process your data on the following bases: your consent (where given), the necessity of processing to respond to your request or deliver a service you have engaged, and our legitimate interest in operating and improving our business — provided that interest does not override your rights.

Data Retention

Contact enquiry records are retained for up to 24 months from the date of last interaction. Engagement records for clients are retained for 5 years in line with standard business record-keeping practice. Analytics data is retained in aggregated, anonymised form.

Your personal data is used for the following purposes:

• Responding to your enquiries and requests submitted through our website
• Scheduling and conducting coaching sessions or consultations you have arranged with us
• Sending service-related communications (e.g., session confirmations, follow-up notes)
• Understanding how our website is used so we can improve it
• Complying with legal and regulatory obligations

We do not use your personal data for unsolicited marketing without your consent. We do not sell, rent, or trade your personal information with third parties for their own commercial use.

Third-Party Sharing

We may share limited data with trusted service providers who assist in operating our website and business (such as website hosting, analytics, or email delivery providers). These parties are bound by confidentiality obligations and may only process your data on our instructions.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include:

• SSL/TLS encryption for data transmitted through our website
• Access controls limiting data access to authorised personnel only
• Secure storage on reputable hosting infrastructure
• Regular review of our data handling practices

In the event of a data breach that is likely to affect your rights, we will notify the relevant authority and, where required, affected individuals in accordance with applicable law.

Our website uses cookies and similar technologies to operate correctly and to understand usage patterns. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function, such as storing your cookie preferences.
• Analytics cookies — help us understand how visitors use the site so we can improve it.
• Preference cookies — remember settings to enhance your visit.

You can manage your cookie preferences at any time. See our Cookie Policy for full details and preference controls.

Under Malaysia's Personal Data Protection Act 2010, and where applicable under other data protection frameworks, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Withdrawal of consent — withdraw your consent to processing where consent is the legal basis
• Erasure — request deletion of your data where there is no longer a lawful reason to retain it
• Objection — object to our processing your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days.

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

Our services are intended for professionals aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

We may update this policy from time to time as our practices or applicable law evolves. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website following any update constitutes acknowledgement of the revised policy.

For any questions, concerns, or requests relating to your personal data or this privacy policy, please reach us at: